My i7 laptop has never had a problem in the past, so assume it is more related to the OS and the VCDS USB drivers. I then tried running the DPInst, but made no difference. I have tried selecting Update and pointing to C:\ROSSTECH/ VCDS for driver update, but it says the driver is up to date. If I select properties, it says 'Windows cannot load the device driver for this hardware. I went into Device Manager and I see Ross-Tech Direct USB interface showing under Universal Serial Bus Controller. USB library version 03.02.07 Interface NOT Found! When I then open the program and select Test, I get the message Ross-Tech USB interface not found. I have installed VCDS 18.9.0, but the USB drivers are not recognized. I do get the light come on when I connect the VCDS HEX CAN cable to the car, so I assume that is ok. Since I have had Windows 10 Enterprise upgrade, I am unable to use it at all. I have owned my VCDS HEX-USB+CAN for several years now and run it with my previous Windows 7 OS with no issues at all.
